Shipping policy
1. Dispatch Time
• All orders are packed and handed over to the courier/logistics partner within 2 business days of order confirmation.
• No dispatches are made on Sundays or public holidays, as courier partners do not operate on these days.
2. Shipment Notification
• Once your order is shipped, you will receive an email notification containing:
o Tracking Number
o Courier Company Details
o Tracking Link
• Please note:
Tracking information may take up to 24 business hours to become active on the courier’s website.
• If the tracking does not update even after 24 hours, please email us.
3. Delivery Timings
• Our courier partners deliver Monday to Saturday, between 9 AM – 7 PM.
• No deliveries on Sundays or public holidays.
• Delivery timelines may vary due to factors beyond our control including:
o Weather conditions
o Courier delays
o Strikes or operational issues
o Unexpected transit challenges
4.Delivery Availability
• We deliver to all postal addresses across India.
• Please ensure that you provide a complete and accurate address with PIN code for smooth delivery.
• Courier partner is selected based on the shipping location.
• If private courier service is unavailable for the provided PIN code, your parcel will be shipped through India Post.
5. Multiple Shipments
• If your order contains multiple items, they may be shipped separately based on availability and safety in transit.
• You may receive the items in different parcels on different days.
6. Transit Risk
• All shipments from Krisa Collections are sent as fully insured, at no extra cost to you.
• If the courier fails to deliver the package, you will not suffer any loss.
• However, Krisa Collections is not responsible for:
o Stolen packages after delivery
o Lost parcels after being marked as delivered
o Damage occurring after the courier leaves the parcel at your address
7. Delay in Shipment
• If an item is out of stock or if any unexpected delay occurs, we will notify you via email.
• Orders with multiple items of different availability may be shipped in multiple consignments.
• If we are unable to fulfill any part of your order within a reasonable period, we may offer a refund for the unfulfilled portion.
8. Delivery / Package Issues
• Any issue related to delivery or packaging must be reported within 24 hours of delivery.
• Contact us at:
Email: krisatrends@gmail.com
Phone/WhatsApp: +91 86100 43566
• Complaints raised after 24 hours cannot be accepted.
